To this end, the two airport managers have signed the first Memorandum of Understanding aimed at finding innovative solutions to enable aviation sector recovery in a post-pandemic context
The aim is to work together to speed up the roll-out of new technologies and digital processes that will enable passengers to enjoy a contactless and safe experience whilst passing through airports
Aena and Aeroporti di Roma (ADR) have just signed the first Memorandum of Understanding (MoU) focused on innovation and collaboration between the two international airport operators.
The Memorandum of Understanding was signed this morning by Amparo Brea, Director of Innovation, Sustainability and Customer Experience at Aena, and Marco Troncone, CEO of Aeroporti di Roma.
COVID-19 in 2020 had a major impact on the tourism and travel industries and, specifically, on air transport. Passenger expectations have changed dramatically, giving priority to health and safety measures.
In this context, both Aena and ADR have taken on the responsibility of helping passengers regain their confidence, thereby restoring connectivity and focusing on accelerating the roll-out of new technologies and digital processes to offer travellers a contactless and safe airport experience.
Given their shared view on the need to ‘innovate to restart’, Aena and ADR have decided to join forces to find innovative solutions that cover the entire passenger experience in a post-pandemic world.
“It is a great pleasure for Aena to work closely with ADR on initiatives to recover the sector through innovation”, said Amparo Brea, Director of Innovation, Sustainability and Customer Experience at Aena. “The introduction of new technologies and innovative processes is essential for the present and future development of Aena and the airport sector. Incorporating innovation and digitalisation as drivers of business is a measure that features in the strategic and growth plans of leading companies and countries. Innovation and digitalisation enable us to improve efficiency and capacity, generate new revenue, provide efficient, high-quality services and minimise our environmental footprint in order to be sustainable. The air transport sector is undergoing a period of change, and it is at this time –marked by the pandemic crisis– that innovation and digitalisation play their most important role, acting as catalysts that help us to better understand the new situation and adapt to it. We therefore view collaboration within the sector, in this case with ADR, as a very positive step towards achieving these objectives together. "
The main areas of interest in which the association will seek innovative projects are: seamless travel, the Internet of Things, automation, digital passenger information, smart operations, smart energy, e-commerce and maintenance 4.0.
Aena’s Innovation, Sustainability and Customer Experience division, led by Amparo Brea Álvarez, will work alongside the Aeroporti di Roma Innovation and Quality department, led by Emanuele Calà, to regularly organise ‘Calls for Ideas’ aimed at third parties, such as universities, to fuel and enrich the idea-generation process.
“We are delighted to be teaming up with our international partner Aena on an initiative that is so crucial for our sector”, said Marco Troncone, CEO of Aeroporti di Roma. “Since the early stages of the pandemic, ADR has been consistently investing in the implementation of new solutions to provide passengers with the healthiest possible experience whilst supporting the relaunch of the aviation industry: not only have we implemented safety measures for which we have received international recognition from organisations such as Skytrax and the UNWTO, but we have also worked tirelessly to pioneer the launch of the COVID-free flight protocol, which has now been rolled out globally. In this regard, alongside sustainability, innovation is one of our key priorities: from biometric technologies to collaborative innovation –an area we are constantly promoting within our company– we are keen to work with Aena and develop new ideas together that can benefit the entire sector."
The next step will be to expand the team, welcoming other international airports to work together to devise clear and simple processes and rules. With this in mind, today’s agreement marks the launch of the ‘Airports for Innovation’ network, dedicated to optimising processes and improving the passenger experience by developing user-friendly, innovative and sustainable solutions and testing effective models.
An Atlantia Group company, Aeroporti di Roma manages Rome’s Fiumicino and Ciampino airports in Italy, and conducts other commercial activities related to airport management.